Privacy Policy

Effective date: June 29, 2026

This Privacy Policy applies to Skyline Comfort Services (skylinecomfortservices.com) and governs the collection and use of information. All references to “Skyline,” “we,” or “us” include our website and services unless otherwise noted.

Collection of Personal Information

To provide HVAC services, financing options, and support, Skyline may collect personally identifiable information, including but not limited to:

• Full name

• Email address

• Phone number

Skyline may also collect anonymous demographic information (age, gender) for service optimization and customer insights. We only collect personal information voluntarily provided by you, for example:

• Requesting service or quotes online

• Contacting us via email or SMS

• Providing payment information for service billing

Collected information is used for communication regarding services requested, scheduling, billing, or customer support.

Cookies & Tracking

Skyline may use cookies to enhance your online experience, remember your preferences, and track website performance.

• Cookies are small text files stored on your device by our server.

• You can accept or decline cookies in your browser settings.

Use of Personal Information

We use personal information to:

• Deliver requested services

• Communicate about your account or service status

• Provide information about relevant products or offers (with consent)

Sharing Information with Third Parties

Skyline does not sell or lease personal information. We may share information with vetted service partners to:

• Provide statistical analysis

• Deliver services or equipment

• Offer customer support

These partners are prohibited from using information outside of service delivery and must maintain confidentiality.

Mobile & SMS data

• Mobile data will not be shared for marketing purposes without consent.

• Opt-in is required for SMS communications; message and data rates may apply. You may opt out anytime by replying “STOP.”

Data Security

Skyline implements security measures to protect personal data against unauthorized access, alteration, or disclosure.

• No internet transmission can be guaranteed 100% secure; users acknowledge inherent limitations.

• We take reasonable steps to protect your data, but cannot guarantee complete security.

User Rights & Data Deletion

Upon verifiable request, you may request:

• Deletion of personal information from Skyline records

• Instructing service providers to delete your data

Exceptions may apply if retention is required for completing transactions, warranty fulfillment, legal obligations, or security incident investigations.

Children Under 13

Skyline does not knowingly collect personal information from children under 13. If under 13, parental permission is required.

External Data Storage

Data may be stored on secure third-party servers contracted by Skyline.

Changes to This Policy

Skyline reserves the right to update this policy. Significant changes will be communicated via:

• Email to the address on file

• Prominent notice on the website